Refund Policy


If a participant cancels within 30 days of the training, they will receive a full refund, except for a $25 processing fee.

If participant cancels within 7 days of the workshop, they will receive a 50% refund, minus a $25 processing fee.

If the participant cancels within 3 days of the training, there will be no refund.


Any other grievance can be submitted in writing to American Family Center at americanfamilycenter@yahoo.com  or to Doulas of North America at education@DONA.org.


Grievance Procedure

A grievance is an objection lodged against a DONA certified doula or a DONA member in which the doula is accused of behavior that violates DONA International's Standards of Practice and/or Code of Ethics.

Organizational Grievance Procedure

An organizational grievance is an objection lodged against the DONA International Board of Directors and/or an individual DONA International member in a leadership position, in which the Board or Leader is accused of behavior that violates DONA International's Standards of Practice and/or Code of Ethics, or which is believed to have caused harm to DONA International, its members or the general public, or which illustrates failure to fulfill duties as a Board or Leader, and which is protected by a Whistleblower Policy.


http://www.dona.org/mothers/grievance_procedure.php









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