If a participant cancels within 30 days of the training, they will receive a full refund, except for a $25 processing fee.
If participant cancels within 7 days of the workshop, they will receive a 50% refund, minus a $25 processing fee.
If the participant cancels within 3 days of the training, there will be no refund.
Any other grievance can be submitted in writing to American Family Center at firstname.lastname@example.org or to Doulas of North America at education@DONA.org.
A grievance is an objection lodged against a DONA certified doula or a DONA member in which the doula is accused of behavior that violates DONA International's Standards of Practice and/or Code of Ethics.
Organizational Grievance Procedure
An organizational grievance is an objection lodged against the DONA International Board of Directors and/or an individual DONA International member in a leadership position, in which the Board or Leader is accused of behavior that violates DONA International's Standards of Practice and/or Code of Ethics, or which is believed to have caused harm to DONA International, its members or the general public, or which illustrates failure to fulfill duties as a Board or Leader, and which is protected by a Whistleblower Policy.